SHIPPING & RETURNS

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OUR 28-DAY GUARANTEE

 

 IF YOU ARE NOT 100% HAPPY WITH YOUR CHOICE, THEN YOU CAN RETURN IT FOR STORE CREDIT, EXCHANGE OR REFUND WITHIN 28 DAYS OF PURCHASE. PLEASE NOTE SHIPPING COSTS ARE NOT REFUNDED. 

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IF YOU ARE RETURNING AN ITEM SIMPLY RETURN THE ITEM OR ITEMS TO US IN THEIR ORIGINAL CONDITION (UNUSED) * WITHIN 28 DAYS OF RECEIPT. WE WILL ISSUE YOU WITH EITHER A FULL REFUND OR EXCHANGE THE ITEM/ITEMS FOR A DIFFERENT SIZE/COLOUR IF PREFERRED. 

 

PLEASE NOTE:

• THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US. FOR YOUR OWN PROTECTION, WE RECOMMEND THAT YOU SEND THE PARCEL USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS.

• THE COST OF RETURNING THE ITEM TO US IS YOUR RESPONSIBILITY AND SHIPPING FEES CANNOT BE REFUNDED.

• THERE WILL BE A £3.50 SHIPPING CHARGE FOR YOUR EXCHANGE TO BE DISPATCHED. 

• POSTAGE CHARGES ON RETURNED ITEMS ARE AT THE CUSTOMER’S EXPENSE AND ARE NOT REFUNDABLE.

 

ONCE THE ITEM IS RECEIVED, PROVIDED IT IS IN *UNWORN CONDITION, A FULL REFUND OR EXCHANGE WILL BE GIVEN.

*NOTE: WHEN TRYING ON ITEMS, PLEASE ENSURE THAT YOU ARE NOT WEARING MAKEUP, PERFUME OR A DEODORANT WHICH MAY LEAVE A SCENT OR MARKS ON THE ITEM. THE ITEM MUST BE RETURNED IN ITS ORIGINAL PACKAGING WITH ANY ENCLOSED DOCUMENTATION. WE WILL BE UNABLE TO ACCEPT THE RETURN OF ANY ITEM WHERE THERE IS EVIDENCE THAT THESE INSTRUCTIONS HAVE NOT BEEN FOLLOWED. 

 

*BY ORDERING THROUGH DIWROSA YOU AGREE TO THESE TERMS AND CONDITIONS.